Tharollo Consulting

Tharollo Consulting's Customer Experience Practice focuses on delivering sales and service delivery solutions for multi channel environments using a pre-packaged repository of knowledge and best practice. This fast tracks the implementation of customer interaction/service solutions across various channels enabling an end-to-end, cross-channel, cross-touchpoint, cross-lifecycle customer experience.

The offering encompasses -

• User Experience Modelling
• Interaction Management/Channel Design
• Service and Process Design
• Performance Measurement - internal and customer